Free Mobile is accused of exploiting the health crisis to overcharge some of its subscribers abroad. According to UFC-Que Choisir, the Xavier Niel operator will not comply with the Roaming Act ratified in 2017.
In an article published on January 26, 2022 UFC-Que Choisr, a famous French consumer advocacy organization, attacks Free Mobile. The organization accuses the operator of taking advantage of the Covid-19 pandemic to make money with its subscribers.
UFC-Que Choisir says student failure In his third year at his school of architecture in Bordeaux, he went to study in Portugal as part of the famous Erasmus program. As the incidence of coronavirus increased in the country and especially in the student environment, the young woman had to set aside time for a screening test.
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Free Mobile charges € 68 from outside the package by calling the toll-free number
He therefore contacted the Portuguese National Health Service via a special number, which was provided free of charge in the event of a health crisis. The procedure is not as simple as expected because the student is a foreigner. That’s why he stays on the phone for about 25 minutes.
Shortly afterwards, the upcoming architect will consult his client area through the Free Mobile app. Then he noticed in amazement that the operator demands € 68.89 out of stock due to his call to the Portuguese health center. The young woman’s father filed a complaint. Despite the allegations made (toll-free number, etc.), Free Mobile refuses to close its eyes on the bill.
“This number may be officially free, but Free mobile considers it a special number and believes it can charge it as it sees fit, in this case € 2.19 per minute.”, explains the UFC-Que Choisir. As the association points out, all calls made in a European Union country are as if they had come from Francedetermines the Roaming Act passed in 2017.
This law means that you can use your mobile subscription in Europe as if you were in France at no extra cost. According to the UFC, Free has always refused to include special numbers in this change, unlike its competitors.